Category: Online Brokers

QTrade versus Questrade unboxing

RobH3 Comments

I’m in the middle of my transition from QTrade to Questrade. With 11 different accounts to migrate, most of my time has been spent with their new account setup screens, but I have already taken note of a few differences that I’ve noticed between the two in my first week of using Questrade.

Trading fees on stocks and ETFs

Questrade recently announced that they were eliminating commissions on the buying and selling of all stocks and ETFs. QTrade has a decent list of free to trade ETFs, but obviously Questrade is the winner here.

Personally, I don’t think this will make a huge difference for me since my retirement portfolio is mostly based on QTrade’s “free” list (most notably XGRO and AOA), but it’s not fully in that camp. I’ll save a few bucks over the course of the year thanks to this.

Support

Those of you who read my mini-review of QTrade will know that I don’t consider their support a strong suit1.

I encountered quite a few snags2 along the way with Questrade’s account opening process, and as a result I have spent some time dealing with their support team.

One big difference you see right away is that they seem to rely exclusively on chat, with very clear (if sometimes disheartening3) queue position metrics. I myself am a fan of chat, especially one that makes it very clear where you are in the queue. Compared with QTrade, no contest — I’ll take keeping a window open on a computer I’m using over having to listen to highly compressed and repetitive hold music any day of the week!

A technical quibble I have with Questrade’s chat is that it is inconsistently persistent as you navigate the Questrade screens4. On more than one occasion I had my chat closed accidentally because I navigated to the “wrong” screen. Compared to other support chat platforms I’ve used (Rogers, for one), it’s decidedly feature-light.

The support I eventually got was uneven. I suppose last week may not have been the best week to attempt calling Questrade5, but all the same, sometimes the answers I got made no sense or were just flat out wrong.

US Dollar Account Support

Both companies are strong in this regard, allowing USD holdings in various accounts. Personally, I hold USD-denominated assets in my RRIF and my non-registered accounts. (I also used to hold USD assets in my TFSA, but because of the non-preferred tax treatment of dividends held in TFSAs, I got rid of those a few years ago).

The big difference that’s obvious immediately is while QTrade keeps the USD and CAD accounts separate — different account numbers, different screens to navigate — Questrade combines CAD and USD assets in one account. This has the pleasant side-effect of reducing the total number of accounts I have.

I haven’t investigated (yet) how values of accounts and portfolios are reported in Questrade6. I’m expecting that they will allow you to see your account and portfolio values in either USD or CAD7.

One of the irritants I had with QTrade is that they never, ever showed the USD/CAD exchange rate they were using to display the overall CAD value of the portfolio. It appeared they were using a rate that was consistently 1.5% below the spot rate.

And another irritant I had with QTrade is that I could not get RRIF payments natively in USD, something I was told was possible before I opened the RRIF in the first place8. Questrade claims they allow this on their public website, so I’m hopeful. More to come at the end of this month, hopefully.

HISA support

High Interest Savings accounts are an important part of my portfolio holdings since my decumulation strategy depends on them. QTrade has an extensive list of free to trade HISAs (I covered them here) but Questrade doesn’t provide access to this class of product. Instead I have to use ETFs. But since all ETFs are free to trade on Questrade, this shouldn’t really make a big deal of difference. In some ways, it’s better because QTrade restricted HISA purchases to a minimum of $1000, whereas most of the cash-oriented ETFs have an entry price of either $50 or $100 per unit.

I find it difficult to get answers to super-specific questions about various platforms, so if you have questions about any of the platforms I use/ have used (namely, BMO Investorline, Interactive Brokers, Wealthsimple, QTrade and Questrade), then feel free to ask away at comments@moneyengineer.ca.

  1. For an example of coherent and attentive customer support, you’d have to look at Wealthsimple ↩︎
  2. Their website appeared to be getting crushed at times…weird sporadic and non-repeatable error messages ↩︎
  3. Last week on one of my calls, I started at position 370 or so. That was a 90 minute wait. But at least I could write blogs while I waited, something that is really irritating to do when you have to listen to hold music. ↩︎
  4. Possibly browser-related, but c’mon, it’s 2025 and I was using OSX Safari! ↩︎
  5. RRSP season, and their generous promo ending… ↩︎
  6. I have accounts, but until the in-kind asset transfer completes, I have no assets. ↩︎
  7. Taking a peek at the mobile app while I write this, I see options for account balances to be reported as “Combined in CAD”, “Combined in USD”, “CAD” and “USD” so it appears my expectations will be met. ↩︎
  8. After two months (!) of back and forth with QTrade, I was told — last week — that this is possible using the exact same method I unsuccessfully attempted in January. ↩︎

Changing your online broker: a guide

RobH7 Comments

I have succumbed to the offer of free money and am in the process of breaking up with QTrade in favor of Questrade1.

From https://www.questrade.com/about-us/programs-promotions on Feb 28, 2025

I had no illusions about making the switch; I knew it was going to be a bunch of work to get it done. But as a retiree with no other sources of income, I figured I could spare the time2.

Switching DIY brokers, on the face of it, isn’t terribly complicated:

  1. Create a login on the new provider
  2. Open appropriate accounts on the new provider
  3. Fill out transfer forms to move accounts with the former provider to the new provider
  4. Set up ways and means of moving money in/out of your new provider
  5. For RRIFs and TFSAs, make sure the successor/beneficiary information is accurate3.
  6. Wait for step 3 to complete
  7. Resume investing and/or decumulating

Here are the things I needed to complete each of the above tasks as I went through the process of opening ten (yes, 10!) accounts4 on Questrade.

Step 1: Creating the login(s)

You’ll want a unique and strong password to do that, and using a password keeper of some kind is the best way to do that. Most providers also offer (or require) two factor authentication, and they usually require a cell phone number 5that they can text. Do set that up at the same time, this stuff is important to protect as best as you can.

If your spouse is joining in on the fun, you’ll need a second login for that.

Step 2: Opening the accounts

There will be some series of provider-dependent steps you will need to go through to identify what kind of account you want, and who will own it. And in order to do that, you’re going to need to have a full understanding of what kind of accounts are at your old provider — what vehicle (e.g. RRIF, RRSP, TFSA) and what owner (me, my spouse, or joint) ?

The owner(s) of a given account are easy enough to determine if you refer to your (monthly, quarterly, annual) statements: the name of the owner will be right up on top. In the case of a joint account6, both of your names will be visible. I’m not aware of any way to change the ownership of an account in the process of a transfer.

This step will be rather tedious. Lots of repetitive form filling, and depending on the sophistication of your provider (and, I think, your province of residence matters), you may have to print (!) and sign — with a pen — documents. In my case, the amount of printing was minimal at this step because Questrade makes good use of DocuSign. But other providers may make you print/sign/take pictures/upload7 instead.

Step 3: Fill out transfer forms

There is usually some delay — a day or two — between step 2 and step 3 since there’s usually some sort of back-office approval process involved8. This will give you the time to make a list of all the account numbers associated with the existing accounts and their rough market value. You’ll need those for the forms.

For me, this step involved a lot of download/print/sign/take pictures/upload9. So make sure you have a working printer, sufficient paper, a way to get forms back to your computer, and patience.

You will have to make an important choice at this step: whether to move the funds as cash, or whether to move them in-kind. “Cash” means you’re authorizing the receiving institution to sell your stuff at your old provider before moving it10. “In-kind” means you’re wanting to keep exactly what’s in the old account already. You can also choose to do a partial transfer at this step, but that’s not something applicable to me.

I chose in-kind since I hate being in a cash position for any period of time. But if you hold GICs or mutual funds (I do not), you should really check to make sure you are able to move those in-kind; many providers have restrictions on that sort of thing.

After the fact, I discovered that Questrade does not support HISA accounts. I am hoping that this does not create unintended consequences or delays.

Step 4: Set up ways and means to move money in/out of your accounts

Different providers do this differently. In my experience, most support online bill pay to get money into the accounts (like, for example, to make a TFSA or RRSP contribution), and EFT to get money out (like, for example, a RRIF payment, something rather important to me).

To set up an EFT transfer, you’ll need your banking details (institution number, transit number, account number) and a void cheque. Most banks have a way to do this directly online, no need for an actual physical cheque, if anyone still uses those.

An increasing number of providers11 seem to support direct credential connection between their platform and your banking platform using a third party like Plaid. I freely admit this sort of thing gives me serious heebie-jeebies, and will default to using upload of void cheques whenever possible.

Step 5: Make sure successors and beneficiaries are named for RRIF/RRSP/TFSA accounts

This will make the life of your heirs much easier and deny the government some of the $$$ associated with estate administration fees since properly documented successors and beneficiaries are NOT considered part of the estate. Read all about it in my previous post.

Step 6: Wait

The claim I am getting from Questrade is to allow 20 days for assets to move. This seems totally ridiculous on the face of it. I’ll report back on how long it actually takes. 1-2 weeks is more typical in my limited experience.

While waiting, I’ll complete the forms to make sure I have trading authority over my spouse’s accounts. This should allow me to see all the accounts she owns from my login. This is handy, since I’m the one who does most of the mechanics of making this whole “getting paid in retirement” thing work.

Step 7: Resume investing/decumulating

After making sure everything moved from your old provider to your new provider, as expected, of course.

You’ll probably want to ask your new provider to refund you any transfer-out fees charged by the old provider at this step.

Given Questrade doesn’t support HISAs, I’ll have to find an ETF alternative, which, thankfully, are plentiful. Other than that, I’m not anticipating big changes in the portfolio or the approach.

At this point, I’ll also have to (probably) close out the QTrade accounts and figure out how I’ll get my tax slips from them next year.

All this probably took 8 hours over the course of a few days. So not a trivial amount of time, but the promotional bonus will make it worthwhile12.

  1. And while both brokers start with the letter “Q” and are frequently confused with one another, I can assure you they are different. ↩︎
  2. And the resultant hourly rate if all goes well is better than what I made when I was paid a salary… ↩︎
  3. I covered that topic in this post. ↩︎
  4. For me: Investment account, RRIF account, Spousal RRIF account, TFSA. Same for my spouse. And then there’s one more joint firewalled investment account that we use for VPW’s cash cushion. That retirement decumulation strategy was covered in a previous post. And a family RESP. ↩︎
  5. Not the most secure or even convenient option; Questrade also offered using a standalone app like Microsoft Authenticator, which made me happy. ↩︎
  6. Here I hit a bit of a wrinkle: QTrade has joint non-registered accounts, but Questrade only has joint non-registered margin accounts. I am hopeful (but unsure) that I can successfully transmogrify one to the other. ↩︎
  7. My workflow for this: take picture on iPhone, Airdrop to Macbook, convert .HEIC files to pdf (and possibly, re-export to reduce file size), upload. This step alone would defeat many folks. ↩︎
  8. In my case, TFSA/non-registered was almost immediate, but 2 days in, I’m still waiting for the RRIFs to be approved. There are some extra regulations involved with registered accounts, it seems. ↩︎
  9. This is probably dependent on both providers involved as well as the type of account involved. The RESP transfer requires some CRA form to be filled out. ↩︎
  10. Possibly attracting high transaction charges — you may want to liquidate the assets yourself instead. ↩︎
  11. Questrade and Wealthsimple to name two ↩︎
  12. Note to the political class — maybe it’s time to take a look at the regulations here to streamline this process? Eight hours of effort to change a provider does not seem like it’s in the consumer’s best interest ↩︎