Questrade is my main provider of online brokerage services. They recently (this month) made a change to how periodic RRIF payments work. They unfortunately made no formal announcement about this, and the only reason I know it to be true is thanks to a helpful answer to my Reddit question from (presumably) an employee.
Questrade allows you to set up automatic withdrawals from your RRIF with (sigh) a form that provides options to withdraw monthly, quarterly, semi-annually or annually. As I’ve mentioned previously, I choose to use monthly withdrawals1 since that more closely approximates how I got paid when I was working.
Anyway, every month, Questrade sends you an email reminding you to make sure you have enough cash in your RRIF to make the payment. (Of course, they don’t actually tell you what that amount may be; they assume you know, probably after calling support early in the year.)
Prior to this month, they advised that cash needed to be in the account three working days before the withdrawal date (a date they never mentioned; I guess you’re supposed to know that too). Why three working days were required I have no idea2. Perhaps there’s an abacus powered RRIF processing centre in some corner of Questrade HQ?
All this to say if you didn’t happen to have enough cash in your account on the appointed RRIF withdrawal day Questrade used to:
- Take the amount you were supposed to withdraw, let’s call it X
- Divide X over the number of periods remaining in the year (e.g. you missed your February monthly payment: there’s 10 months left in the calendar year, so X/10, let’s call that Y).
- Add Y to your old monthly payment amount going forward. Y is the new monthly amount.
Which, although a bit unexpected, has some logic to it.
Last week, I got another one of these reminder mails from Questrade, except the wording had totally changed. Now the notion of missing a payment was addressed directly:
If cash is unavailable:
We may still process your required payment on the scheduled date. If your cash balance is insufficient, your account will go into a debit cash balance. If you don’t take action to satisfy the debit balance, we may close positions in your account. If we need to close positions for you, we will charge a $45 fee for each trade we make.— Questrade email from October 2026.
This is, I would venture, a rather significant change, yes? And the weaselly wording “may close positions….if we need” gives me zero information as to what rules are being applied here and when or if they would ever apply to me. The response to my Reddit post “the payment goes to our risk team for approval” means nothing to me. Will I get paid or won’t I? Will I get charged for my misstep or won’t I?
Anyway, I consider this another black mark for Questrade in the ever-evolving RRIF Support Showdown universe. It’s not the policy itself which annoys me; it seems fair enough, assuming “may” means “we will”. It’s the means in which it was communicated (or more accurately, not communicated) that leaves me cold.
With so many brokers throwing money at you to move funds, it’s hard to justify loyalty to ANY online broker, especially one whose loyalty bonus is coming to an end!
- I like monthly withdrawals; it allows me to keep a pretty manual process top of mind since I’m doing it every 30-odd days or so. The other benefit of going monthly is there’s not a huge number of shares being liquidated, so if the market is the midst of some temporary meltdown, I’m not risking a large amount of my net worth at any one time. . ↩︎
- When you’re comparing a hipster online broker’s SLA to be less attractive than that of one of Canada’s big banks, you know your bar is awfully low. ↩︎


