Tag: questrade

Questrade Example: Exchanging USD/CAD with Norbert’s Gambit

RobH6 Comments

Norbert’s Gambit is a way to change USD to CAD or vice-versa cheaply. (Most brokers take 1.5% off of such transactions). I talked a bit about the Gambit previously, and a very up-to-date blow by blow account of how to do it is found here, but I figured I’d show the practical benefits of doing it.

On April 14th, I decided it was time to covert some of my USD RRIF holdings into CAD. I did this by selling some of my AOA shares. I then immediately purchased DLR.u on the TSX, using the US dollars from the AOA sale. (DLR is the usual ETF people use to do the Gambit, but any inter-listed stock/ETF will do.)

After making sure I had sufficient cash in my account to cover the journaling fees ($9.95 plus HST = $11.24 CAD), I submitted the journal request on the Questrade website.

Two days later (April 16th), the journaling fee was charged to my account.

And then one day later, April 17, DLR showed up in my account, replacing the DLR.u that had been there.

I immediately sold the DLR shares to create CAD in my account, which I then used to buy XEQT.

After subtracting the fees, my effective conversion rate was 1.385. Compare this to the Bank of Canada’s published rates, and I think you’ll agree that it’s a pretty sweet deal:

I’m tracking all my Gambit transactions over here, so I can see how often I come out ahead.

Switching online brokers recap

RobH3 Comments

Switching online brokers is a time-consuming process; I just lived through moving from QTrade to Questrade to take advantage of Questrade’s 3% cash-back promotion. I covered the basic steps you need to take to switch brokers here. It took even longer than I expected, and here I break down some of the reasons it took as long as it did1.

Form filling was error-prone

The Questrade process to request a transfer looks something like this:

  1. You navigate to the Questrade account that is going to get the transfer (e.g. your TFSA)
  2. You initiate the transfer request by hitting a link. This, behind the scenes, creates a formal Transfer Request ticket that is processed by the front and back office.
  3. You are asked a series of questions online (sending broker, account numbers, kind of transfer)
  4. A pdf is automatically created2 that you then have to print, sign, and then…
  5. Upload.

The first problem was unique to the dying days of the promotion as me and every other person on the planet was trying to complete the same steps. Step 5 sometimes did not work, and you were left with a generic error message which encouraged you to try, try, again. Which I dutifully did. Unfortunately, this meant there was an explosion in the number of Transfer Request tickets that I mentioned in step 2, which I am sure completely overwhelmed the humans on the other side of the ticket.

The second problem was a bit more subtle. Sometimes, it seemed that the answers provided in step 3 were not populated on the resultant pdf. And hence, in some cases, forms were submitted with some mandatory fields missing. This would have been prevented had I bothered to carefully review the pdfs from step 4, but when you’re asking for a dozen different account transfers, it’s easy to miss a radio button that’s not filled out.

This problem was particularly noticeable on the RESP transfer forms, which are different from all of the others since there is a CRA form that also needs to be filled out. I believe I attempted to fill out the form correctly 3 times before getting it right. Rejection of an incorrectly filled form takes DAYS to process so timelines rapidly extend.

There’s not a lot of transparency in transfer progress

It took me a while to figure out where the transfer requests are hidden on the Questrade portal (you have to go to Move Money: Move Money History: Transfer: Transfer account to Questrade history)3 and here you see one of three states: Transfer Complete, Transfer in Progress, Action Required. There’s no detail beyond that.

  • “Action Required” is code for “call us, there’s a problem”; the old broker probably rejected the transfer for some reason. One reason is specific to RRIFs, but I covered that previously.
  • “Transfer in Progress” means one of:
    • Your filled out your transfer form correctly
    • We are initiating the request to your old broker
    • Your old broker is working on the request
    • Your old broker has accepted the request, but we don’t have it yet

Questrade also helpfully provides automated emails indicating when the Transfer starts and is nearing completion (they have your stuff, it’s just not showing up in the system yet), but — and this is a major irritant — the automated emails don’t include what account is being discussed. When you’re moving as many accounts as I did, this is not much better than noise.

One other small clue I had that my old provider got the request from Questrade is that they were usually pretty fast to charge their $150 transfer-out fee, plus HST4. So when I saw that I knew that my old provider was the one holding up the process…and if I didn’t see a transfer-out fee, I could safely assume that Questrade was to blame.

Did I say it was done? Well, almost…

I noted in a few cases that not 100% of the funds moved to Questrade. Unfortunately, the timing of the transfers meant that the likelihood of a quarterly dividend payout overlapping with the process was high. And yes, I see some residual cash left in my old broker in some cases for this reason. I suppose i’ll have to chase that down at some point, but the vast majority of stuff is now taken care of…well, except for my Canadian dollar RRIF, which is going to stay with QTrade a little longer until more of my mandatory RRIF payments have been made.

  1. My TFSA was the fastest, with the transfer request being accepted on February 26 and the holdings showing up on March 21. The joint investment account was the last to be processed, with holdings showing up in my Questrade account on April 15. ↩︎
  2. Whether a pdf is created or not I think is partially dependent on who the sending institution is. Not sure about that. ↩︎
  3. And although I show this as a menu structure, it’s not really. Move Money is a menu, but Move Money History is included on the page about halfway down. I’m not a big fan of how Questrade structures their web experience; it’s useable but it took a while to figure out where to find things and then remember where those things were… ↩︎
  4. Covered by Questrade, except for the HST part. But that’s another document submission to prove that the old provider charged the transfer out fee. Which is a bit ridiculous since ALL providers do this. ↩︎

Cautionary Tale: changing brokers when you have a RRIF

RobH6 Comments

Summary: If you’re changing online providers with an active RRIF, the old provider is (apparently) obligated to pay out the ENTIRE RRIF amount for the current year before releasing your funds.

As you may have read previously, I’m (still) in the middle of changing online brokers from QTrade to Questrade1. Things are moving along…glacially2. I’m at step 6 of the guide.

Background

If you’re not that familiar with RRIFs, you may want to give Demystifying RRIFs a read.

At QTrade, I had 3 separate RRIF accounts:

  • One individual RRIF in CAD
  • One individual RRIF in USD
  • One spousal RRIF in CAD

QTrade makes you have different accounts for CAD and USD, whereas Questrade does not (hooray)3.

The individual and spousal RRIFs are set up to pay out RRIF minimum on a monthly basis, on the last day of the month. I expect this is a little unusual, since a lot of people seem to take their payments annually. In a weird QTrade wrinkle, one can only make payments from a CAD RRIF account, even though the USD RRIF account is used to calculate RRIF minimums4.

The RRIF transfer-out requests were initiated the instant the RRIF account was approved by Questrade, in the opening days of March (March 2 or March 3), a day or two after my February RRIF payment was processed by QTrade. Plenty of time, I figured.

Trouble Afoot?

About 2 weeks ago now, I got a cryptic email indicating that my RRIF transfer out request had been rejected by QTrade due to having “insufficient funds for RRIF payout”. Looking at my QTrade account, it looked to me like the US RRIF was moving (QTrade had already kindly charged me the $150 transfer-out fee), but the CAD RRIFs showed no signs of a transfer being initiated.

Thinking a little about it, I realized that perhaps QTrade wouldn’t release the RRIF assets to Questrade unless they could be sure Questrade could make the monthly RRIF minimum payment, which strikes me as silly, but I expect there’s some regulation that makes this mandatory. And so I immediately sold a few shares of XGRO in each of the RRIF accounts to ensure enough cash existed to cover the RRIF minimum payments and re-initiated the transfer out request.

But again, rejection. What?

But that, apparently, was not fully correct.

Current State of Play, and Some Advice

Today, I was informed by QTrade that no, they are obligated to pay out the ENTIRE RRIF payment for the year before they hand off the account to Questrade. Given the state of the market, I’m not exactly jumping up and down at the thought of having to sell 9 months worth of RRIF payments all at once. (This was, after all, EXACTLY why I set up the RRIFs to pay out monthly.)

So, I’ve decided to leave the QTrade RRIFs alone for the time being. This is far from ideal (multiple providers breaks all my rules about retirement investments being simple), but I take solace in the fact that

  • I will fix this at the end of the year, once most of my RRIF has been paid out
  • Maybe there will be another promotion before then 🙂

All this to say that make sure you have sufficient funds to cover any anticipated RRIF payouts BEFORE initiating a transfer-out request!

  1. And in what may be a minor miracle, I had BOTH providers call ME ON THE SAME DAY without prompting. ↩︎
  2. Most of the account transfer requests are 20+ days old at this point. I did struggle with completing the RESP transfer form correctly. The TFSAs moved quickly. The individual investment account moved quickly. The joint investment accounts are taking a lot longer. And the RRIFs longer still. The RESP, no idea. ↩︎
  3. Having filled out 14 different account transfer requests, ANYTHING that will reduce my account count is welcome. ↩︎
  4. This weird treatment was one of the reasons I started looking at other providers. QTrade claimed they could allow USD RRIF payments, but rejected my initial efforts to make that happen. The day before I started moving everything to Questrade, and two months after I complained about it, QTrade support contacted me to tell me that, oops, sorry, you can withdraw USD from your RRIF. Too late! ↩︎

Buying US Stocks or ETFs? Save money on US dollar foreign exchange.

RobH4 Comments

I have a lot of US dollar assets in my retirement portfolio. I’m not really convinced it’s a good idea, but it has taught me the ins and outs of USD foreign exchange rates. Here I’m talking about getting access to (or changing from) US funds for the purposes of investing in your brokerage account. Getting access to US funds to buy things is a different1 animal, one that I covered in a previous post.

Here’s a few things I’ve learned.

Google is your friend for real time foreign exchange (FX) rates

“1000 USD in CAD” is a terrific search term to get an instant FX rate. (also: Euro, GBP, THB…). This is as close as you’ll get for the absolute best FX rate and should serve as your target.

For most brokerages, foreign exchange is a profit center

Meaning: They’re making money every time you convert one currency to another, usually on the order of 1.5% a transaction. Some providers seem to go to great lengths to hide what rate they are using on any given transaction. (I’m looking at you, QTrade2).

There are exceptions in the brokerage community, to be sure.

  • Interactive Brokers comes very close to the ideal rate for any sizable transaction3 and is the big winner when it comes to converting currency for investing purposes45
  • Wealthsimple recently introduced a tiered FX rate depending on how much you’re converting6:
    • Under $10k, 1.5%
    • Up to $25k, 1%
    • Up to $100k, 0.5%
    • Over $100k, 0%

The cheapest way to convert at most brokerages is to use Norbert’s Gambit

Norbert’s Gambit, in a nutshell, involves the following steps.

I must say at this point that although the steps are reasonably straightforward, there are usually delays introduced at each step. For example, you probably have to wait a day for the initial trade to settle before making the journaling request. And journaling may not be instantaneous either11.

With no guarantee that any of these are accurate, here are the specific steps to do the Gambit on a number of popular platforms.

  1. For most people. Since I am a CIBC USD savings account client, using Norbert’s Gambit is also a way for me to fund my USD shopping purchases. ↩︎
  2. When attempting to buy a USD ETF from my Canadian account, the only indication I’m about to get fleeced is the warning message “The account funds do not match the market currency. Currency conversion and foreign exchange rates will apply.” No indication of what the exchange rate they are using. ↩︎
  3. Their posted rates are very close to the google ideal, but there is a small (very small) minimum charge of $2 per trade per https://www.interactivebrokers.com/en/pricing/commissions-spot-currencies.php ↩︎
  4. It’s not ideal for getting cash access for shopping since they have very long hold periods where you cannot withdraw your money. See https://www.interactivebrokers.com/campus/glossary-terms/withdrawable-cash-subject-to-origination-restriction/ for the details. ↩︎
  5. But that web interface, wow is it ever complicated ↩︎
  6. See https://www.wealthsimple.com/en-ca/legal/fees/trade for the details. You’ll need a Wealthsimple USD account to pull this off, of course, and the only kind of USD account Wealthsimple offers is non-registered. ↩︎
  7. Did this at BMO Investorline since you cannot buy DLR online. Apparently you can buy it if you call in your order. At BMO using RY, I was able to get USD on the same day. ↩︎
  8. HOW to do this will vary considerably depending on who your broker is. Best to Google for specific instructions involving your broker. ↩︎
  9. Possibly for buying and selling the ETF, possibly a fee imposed for journaling, something Questrade is doing starting April 1, 2025. ↩︎
  10. And minus (or plus) any changes in the price of the thing you bought. Depending on your broker, each step in the process may take a day or two. If you do the Gambit often enough, I figure this sort of thing just averages out. Sometimes you win, sometimes you lose. ↩︎
  11. Per https://www.questrade.com/learning/investment-concepts/dual-listed-securities/journaling-shares it can take five (!) business days. ↩︎

Questrade Bonus Capability: Passiv

RobH5 Comments

**** Update: Per email communication on October 24 2025, as of January 31, 2026, Passiv will not be offered at all by Questrade, as they are planning to launch their own “integrated portfolio monitoring and rebalancing tools”.

**** Update: As of June 1, 2025, Passiv Elite is no longer offered for free for Questrade Clients. It’s now part of a subscription service called Questrade Plus***

As you may have heard, I’m in the middle of a transition between online brokers1. And so I’ve been spending some more time getting to know what Questrade offers to the DIY investor besides free buying and selling of stocks and ETFs.

One thing I looked into lately was Passiv, a service that is offered for free for all Questrade clients.

In brief, Passiv is a 3rd party web application2 that allows you to track your investments from a single screen, no matter if they are found in multiple investment vehicles (e.g. TFSA, RRSP, RRIF) or if they are found across multiple providers (full list of supported brokers is here)3.

What’s more, it also evaluates your portfolio against a model that you define. For example, if you (like me) have an investment portfolio with a target allocation of 5% cash, 15% bonds, 20% Canadian equity, 36% US equity, and 24% international equity, Passiv can assess your current holdings against these targets, and even do the trades to rebalance the portfolio!

Astute readers will note these are a lot of the same benefits I’m a fan of — and one of the big reasons most of my portfolio is invested in all-in-one asset allocation ETFs. (Are these ETFs unfamiliar? You can read about them here.)

I tried to use Passiv to model my own portfolio, but discovered that all-in-one asset allocation ETFs aren’t really supported by the tool4. Once I thought about it some more, it’s clear why — Passiv really markets itself as an ALTERNATIVE to using all-in-ones. Here’s a clear marketing pitch from Passiv that demonstrates its approach: https://passiv.com/feature-posts/model-portfolios-that-cost-less-than-all-in-one-funds-or-robo-advisors.

So to get the full benefit of Passiv, instead of holding XGRO, you would instead hold the constituent components of XGRO, a fund I’ve broken down previously. This would save you some management fees over time. Passiv helpfully does the math to calculate how much here5.

As a certified cheapskate, I’m always interested in saving a bit of money. But there are some downsides I could see in the Passiv approach:

  • You have to actually DO the rebalancing now and then. Not a big deal, but a fund like XGRO does this as part of their offer6.
  • You have to do the rebalancing no matter what. By this I mean that you have to buy when others are selling, and sell when others are buying. You can’t get overly attached to any one segment of your portfolio, because then you start making bad decisions based on “gut instinct”. Humans are notoriously bad at this7.

On the plus side, you will definitely save on management fees, and you could certainly tweak the contents to avoid products you wouldn’t normally buy (e.g. XGRO has some hedged funds, which I don’t like, typically).

An unknown for me is how foreign exchange is handled. That’s always something I consider since a lot of my retirement savings are in USD. Some experiments required 🙂

Anyway, it’s given me something to think about. I’ll have to see how easy it is to use in practice once all my accounts are back in place. Any Passiv users out there? I’m interested in your take — just drop a line to comments@moneyengineer.ca.

  1. And some (not all) of the funds are now showing up in Questrade, about 3 weeks after starting the process. Switching providers is not for the impatient. ↩︎
  2. WARNING: they don’t have an app. But someone named “Pasiv” does, and it looks very similar. ↩︎
  3. Other benefits include tracking of dividends, performance charts, etc. All stuff Questrade is apparently not very good at. ↩︎
  4. One asset class per stock symbol. My home-grown spreadsheet supports dividing symbols by asset class. ↩︎
  5. The calculation doesn’t include Passiv’s fees for the service, which are waived if you are Questrade client. ↩︎
  6. Per BlackRock “XGRO’s portfolio will be monitored relative to the asset class target weights and will be rebalanced back to asset class target weights from time to time at the discretion of BlackRock Canada and/or BTC. Generally, XGRO’s portfolio is not expected to deviate from the asset class target weights by more than one-tenth of the target weight for a given asset class.” [source] ↩︎
  7. If you’re interested in how behavior shapes investing, https://www.looniedoctor.ca/2024/12/13/etf-investor-behavior/ is a very good introduction to the topic. ↩︎